Frequently Asked Questions

Everything you need to know about shopping with Kenneth Cole.

What is your return policy for footwear and apparel?

We accept returns on unworn, unwashed items with original tags attached within 30 days of the purchase date. Please note that items marked as Final Sale cannot be returned or exchanged.

How long does shipping take and what are the costs?

Standard shipping typically takes 3 to 7 business days. We offer free standard shipping on orders over $100 within the continental United States. Expedited shipping options are available at checkout for an additional fee.

How can I track the status of my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number. You can also track your order directly through the 'Order Status' link in our website footer.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. International shipping rates and delivery timelines vary by destination and will be calculated during the checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options such as Klarna and Afterpay.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for tailored apparel or consulting the specific fit notes in the product description.